BUSINESS COMMUNICATIONS PRINCIPALS

Customers and clients call people, not phones

The first goal in designing a telephone solution is to enable rapid, convenient access to the employees that your clients are trying to reach. In a telephone system this requires direct dialing to employees and seamless transitions to mobile devices.

Customers would rather wait two minutes than leave a voicemail

In almost every instance, customers and prospective customers will choose to wait a short amount of time rather than leave a voicemail. This provides faster overall service and allows the customer to dictate when and how communication is delivered. GCS designs telephone systems to include many call queuing options in standard and non-standard configurations.

Effective communication management requires information

All businesses regularly deal with communication complaints from their customers. Usually these complaints concern delays in communication and calls not being returned. GCS' telephone solutions incorporate advanced reporting features that provide visibility into how each call is handled. Advanced call recording options provide detailed information for training and dispute resolution.

Set Expectations Concerning Communications

By informing coworkers and customers of your status, you can accurately set expectations of returned calls and emails. This can be as simple as an "Out of Office" notice on your email. With telephone systems, GCS emphasizes "Presence" features that quickly change your voicemail to inform customers that you are out of the office, in a meeting or that you simply missed their call.

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