GCS provides a comprehensive set of technology services to support the needs of small and mid-sized businesses.

Network Design and Installation:
GCS will design and install a network to meet your specific requirements. Our skilled engineers and technicians have years of experience with technology from companies such as Microsoft, Cisco, HP, Dell, 3Com, Sonicwall, and more.

On-Site Technical Support:
Technicians and engineers are available for on-site service on as-needed or scheduled basis. We can supplement existing technology staff or provide a complete outsourced service solution.

Remote Support and Help Desk:
Remote support has dramatically reduced support costs for small and mid-sized businesses. Fewer onsite trips mean lower support costs, faster response times, and less downtime. GCS also offers Help Desk services to answer usage questions, triage serious problems, and procure hardware and software.

National Onsite Service:
Service across the country is available from GCS. Our database of certified subcontractors extends to every major market and most rural areas. GCS will manage the service call, coordinate equipment delivery, and ensure a high quality of service.

Backup Administration:
The sad truth of today’s data backup systems is that they are not very reliable. They demand daily management from a skilled backup administrator. GCS offers this service for qualifying clients. We review backup logs daily and confirm that your backup is working. When it is not we’ll contact you to schedule service.

Maintenance and Management:
Modern business networks require regular maintenance and management to minimize downtime. GCS’ Maintenance and Management services focus on:
• Updates and Service Packs to equipment
• Physical maintenance (dust removal)
• Resource monitoring
• Software License and Media Organization
• Documentation

Application Configuration and Support:
GCS has a range of experience across a wide variety of software vendors. We can support the installation and configuration of most modern applications. We can also offer a first tier of support and point of contact for users when dealing with the vendors. GCS’ broad technology expertise allows us to resolve many basic problems quickly.

Cisco Configuration:
Our technicians and engineers can specify and configure Cisco routers, switches, Aironet wireless access points, PIX firewalls, and more. Call a GCS consultant for more information.